We understand that you want your orders fast, and most orders received by 11am EST will ship out the same business day. Orders placed with priority methods (Next Day, 2nd, or 3rd Day) are shipped out the same business day if received before 2pm EST.
We recognize that as a professional, receiving your products in good condition is just as important as how quickly you receive them. All orders are carefully packed by hand with attention to detail. Smaller quantities of papers and larger materials may be shipped rolled to avoid damage to corners in transit and reduce costs. Flat packing for larger quantities of paper and heavier materials are many times done with rigid foam insulation to protect edges.
Damages And Claims
We are not responsible for damages in transit although every effort is made to pack your order securely. Any visible damage to the package should be noted, and photographed when possible, when the package is signed for with the carrier. Notify the carrier of any concealed damage, request an inspection report and advise us. Shortages or discrepancies must be brought to our attention within 72 hours of receipt of goods
Our restoration and conservation service that we offer to our customers comes from our experience based on mutual reliability, strong and sincere communication for years.
We remind you that you can contact us 24/7, and we want you to know that you can receive free consultancy services for the restoration and conservation of your artworks.
RESTORING AND CONSERVING WITH LOVE
At Roja Art Conservation we have been restoring every artwork with great care and love. Each piece of art that comes to our studio is handled exclusively with special restoration practices and a conservation plan is created for it